Question 1

How do I file a claim or check the status of the claim I’ve already reported?

Accepted Answer

Please file your claim or check the status of the claim with the insurance carrier found on your Insurance ID card.

Question 2

Who is handling the claim?

Accepted Answer

The professionals handling your claim may include a primary adjuster, field adjuster, total loss specialist, or injury protection adjuster. Contact your primary adjuster for assistance or a referral.

Question 3

Should I call the police and report the accident?

Accepted Answer

Yes. Some departments may not respond depending on severity, but we recommend filing a police report immediately for any accident, theft, or vandalism.

Question 4

What questions will I be asked when I call in an Auto Claim?

Accepted Answer

You’ll be asked for your name, phone, policy number, the incident date and time, location, vehicle details, police report number, and any injuries, witnesses, or passengers.

Question 5

After an accident, how do I file a claim against the other driver?

Accepted Answer

Contact the other driver's insurance company. Provide their full name, policy number, date of the accident, and other details. Be ready to answer specific questions about the accident.

Question 6

What should I do if I don't agree with the decision of my claim?

Accepted Answer

You can request an additional review or a second opinion from another adjuster. Contact your primary adjuster and provide any new evidence that supports your case.

Adriana's Insurance - National City

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