The Information We Collect
Non-public personally identifiable information ("Information") is information that identifies you and is not available to the general public. The following sections tell you more about how and when we collect your Information.
For California Residents, please see the “California Information We’ve Collected” section.
The Information We Obtain From You
During the quoting, application, or claims handling processes you may give us Information such as your:
- Phone number
- Email address
- Driver's license number
- VIN and/or vehicle information
- Date of birth
If you gave us your phone number, Adriana’s Insurance may text message you to confirm transactions or to send you monthly payment reminders. If you do not wish to be communicated by text message, you may contact Adriana’s Insurance and speak with one of our representatives.
Information About Your Transactions
We may collect Information about your transactions and experiences with us and others, such as your payment history, claims, coverage, and vehicle changes.
Information From Third Parties
We may receive Information about you from consumer reporting agencies, which provide us with motor vehicle reports and/or claim reports where permitted by law.
If you commit to purchase a policy with Adriana’s Insurance, we will also confirm your motor vehicle record and claims history. As permitted by law, we may also review your motor vehicle record and/or claims history in connection with any renewal.
Your current location is only used if you permit our Systems to do so. If you allow your location to be obtained using our Adriana’s Insurance app, or with a browser, we will use this information to return your estimated location. We use this information solely to distinguish your current location and not to identify you.
Access To And Correction Of Personal Information
If you are a resident of Arizona, California, Illinois, or Nevada, you have the right to request access to and correction of the personal information that we have collected from or about you. To do so, please contact us. If you'd like to correct information that you provided to us, our representative will make the appropriate adjustments to our records. If you wish to correct personal information provided to Adriana’s Insurance by a third party, the representative will help provide you with the applicable third party's contact information. Upon the request of residents of other states, we will take reasonable steps to verify the accuracy of the personal information in our records. If you are a California resident, please go to the section of this policy titled "California Residents" for information regarding additional rights you may have, including the right to know and right to delete, designated methods for submitting requests, and the categories of information we collect.
The Information We Disclose
Information about our customers or former customers will only be disclosed as permitted or required by law. Information about you that has been collected is maintained in your policy and/or claims records.
We use this Information to process and service your policy, to settle claims, with your consent, or as directed by you. We may also disclose it to persons or organizations as necessary to perform transactions you request or authorize. Information about our former customers and about individuals who have obtained quotes from us is safeguarded to the same extent as Information about our current policyholders.
Following are some examples of how we may disclose your Information:
We must exchange Information about you with our agents, carriers, investigators, appraisers, attorneys, and other persons who are or will become involved in processing your application and servicing your policy or any claims you may make.
When you are involved in a claim, policy information is provided to adjusters and the businesses that will repair your vehicle.
We may share Information with persons or organizations that we have determined need the Information to perform a business, professional, or insurance function for us. All of these entities are obligated to keep the Information that we provide to them confidential and to use the Information only for the purpose for which the Information was provided.
Information may be provided to organizations conducting actuarial research or audits. In this case, you will not be individually identified in any research report. The organization must agree not to re-disclose the Information and the Information will be returned to us or destroyed when it is no longer needed.
We may also share your Information for other permitted purposes, including:
- with another insurance company if you are involved in an accident with their insured
- with our reinsurers
- with insurance-support organizations that detect and prevent fraud
- with consumer reporting agencies as permitted by law
- with medical professionals or institutions in order to verify coverage or conduct operations or services audits
- with state insurance departments or other governmental or law enforcement authorities if required by law or to protect our legal interests or in cases of suspected fraud or illegal activities
- if ordered by a subpoena, search warrant or other court order
Confidentiality and Security
We restrict access to your Information to employees who we have determined need it in order to provide products or services to you. We train our employees to safeguard customer information, and we require them to sign strict confidentiality agreements. We maintain strict physical, electronic, and procedural safeguards to protect your Information from unauthorized access by third parties.
Additional Information For Our Internet Users
We continuously improve our webpage (www.adrianasinsurance.com). We are interested in how visitors use our website, what they like and dislike, and where they have problems. We may gather data on how users navigate our site so we can make www.adrianasinsurance.com an easy place to do business. Our tools may gather data such as what browser a person uses or even what pages are most popular.
The California Consumer Privacy Act provides California residents with the additional rights listed below. To exercise these rights, see the “Exercising Your California Privacy Rights” section. You will be able to submit your requests starting January 1, 2020.
Right to Know: You have the right to know and see what Information we have collected about you over the past 12 month, including:
- The categories of personal information we have collected about you;
- The categories of sources from which the personal information is collected;
- The business or commercial purpose for collecting your personal information;
- The categories of third parties with whom we have shared your personal information; and
- The specific pieces of personal information we have collected about you.
Right to Delete: You have the right to request that we delete the Information we have collected from you (and direct our service providers to do the same). There are a number of exceptions; however, that include, but are not limited to, when the Information is necessary for us or a third party to do any of the following:
- Complete your transaction;
- Provide you a good or service;
- Perform a contract between us and you;
- Protect your security and prosecute those responsible for breaching it;
- Protect the free speech rights of you or other users;
- Engage in public or peer-reviewed scientific, historical, or statistical research in the public interests that adheres to all other applicable ethics and privacy laws;
- Comply with a legal obligation; or
- Make other internal and lawful uses of the information that are compatible with the context in which you provided it.
Right to Opt-Out: You have the right to opt-out of the sale of Information. However, Adriana’s Insurance does not sell your Information to any third parties.
Additionally, we do not and will not sell or share the personal information of consumers we actually know are less than 16 years of age.
Right to Non-Discrimination: You also have the right not to be discriminated against for exercising any of the rights listed above.
Exercising Your California Privacy Rights: To request access to or deletion of your personal information, or to exercise any other Information rights under California law, please contact us by using one of the following methods:
Email Privacy Request: You may email us at [email protected] to exercise your rights.
Toll Free Number: You may also call (888) 290-4040 to exercise your rights. Please listen to the prompts closely so that we can process your request in an efficient manner.
Response Timing and Verification: Adriana’s Insurance aims to respond to a consumer request for access or deletion within 45 days of receiving that request. If we require more time, we will inform you of the reason and extension period in writing. A consumer privacy request is free and may be made twice a year.
Please note, to help protect your privacy and maintain security, we take steps to verify your identity before granting access to your personal information or complying with deletion requests.
Authorized Agent: California residents may designate an authorized agent to make right to know or right to request that we delete the personal information we have collected from you. Adriana’s Insurance takes steps to verify that you have provided the authorized agent written permission to make the request and we also verify the identity of the authorized agent.
California Information We’ve Collected
In the previous 12 months, we have collected the following categories of information from California residents:
|Category||Purpose of Use||Some Examples|
|Internal||Authenticate your identity; create, maintain, and secure your account with us; maintain your preferences.||Passwords, PIN, mother’s maiden name, individual interests|
|Historical||Complete a transaction or provide a service for which the personal information was collected; conduct analytics and modeling.||Past claims, prior insurance carriers, prior addresses, medical history, criminal history|
|Financial||Process your billing; make payments; complete a transaction or provide a service for which the personal information was collected.||Credit card number, bank account, records of real or personal property|
|External||Identify information to verify you; complete a transaction or provide a service for which the personal information was collected; conduct analytics.||Name, username, government issued identification, gender, browsing behavior, age range, income bracket, physical and mental health, medical records|
|Social||Establish your communication preferences; complete a transaction or provide a service for which the personal information was collected; process your policy, account or claim; hiring decisions||Job titles, work history, school attended, convictions, charges, marital and family status, email, telephone recordings|
|Tracking||Contact you; provide relevant information; provide a location-based product or service requested by you; conduct analytics.||IP Address, geolocation, email address, physical address, telephone number, country|
Changes to this Policy
Last Updated: May 8, 2020
Effective Date: January 1, 2020