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Get answers to your questions about our insurance services.
Please file your claim or check status of claim with the insurance carrier found on your Insurance ID card.
Your name, phone number and policy number · The date and approximate time that the incident occurred · The location where the incident occurred · The description of the other car(s) involved · The reporting police agency and report number · Any injuries, witnesses, passengers
The professionals handling your claim may include the following: · Primary Adjuster, who conducts a thorough investigation of the facts of an accident · Field adjuster who performs the vehicle appraisal · Total loss specialist who finalizes the value of your vehicle · Medical payments/person injury protection adjuster who makes sure bills for such things as ambulance and emergency room visits are handled properly. If you do not know whom to contact, simply call the primary adjuster who will either help you or refer you to the best person to address your question or concern.
You can file a claim against the other driver by contacting that persons insurance company. You will need the other drivers full name, policy number, the date the loss occurred, and any other pertinent information. Additionally, you will need to provide the details of the accident and be prepared to answer specific questions about the accident.
Yes, be aware that some police department may not respond to the accident based on the severity, type of accident or location. We recommend filing a police report immediately any time you experience an auto accident, theft, or vandalism to your property.
If you do not agree with the decision of your claim, you can request an additional review. Contact your primary adjuster and provide any additional information or evidence that may support your case. Additionally, you can request a second opinion from a different adjuster within the insurance company.
